CR3 not working & downloading in latest RPD (Linux Mint 20)

It should be simple, but i can’t find the right solution. After a major version update in Mint (from 19 to 20) RPD stopped displaying CR3’s. I noticed that even thumbnails aren’t displayed anymore. RPD doesn’t even download the CR3’s anymore :neutral_face:

Of course i googled a lot, but i can’t find a fix.
Can someone give me a clue or hint? Thanks in advance.

Systems is Linux Mint 20. Rapid Photo Downloader is version 0.9.24
The output of “rapid-photo-downloader --extensions” doesn’t show CR3:
Foto’s: 3FR, ARW, CR2, CRW, DCR, DNG, FFF, IIQ, MEF, MOS, MRW, NEF, NRW, ORF, ORI, PEF, RAF, RAW, RW2, SR2, SRW, X3F, JPG, JPE, JPEG, TIF, TIFF and MPO
Video’s: 3GP, AVI, M2T, M2TS, MOD, MOV, MP4, MPEG, MPG, MTS and TOD

What is the output of this:

exiftool -ver

and also this:

rapid-photo-downloader --detailed-version

Finally, how did you install it?

EDIT - installing the latest Exiftool did the trick.
For future visitors, follow the steps on https://exiftool.org/install.html#Unix
Thanks for the help, Damon!


The output is here below. The exiftool seems outdated.
I installed RPD in Linux Mint 19 or 18, so a few years back.

Should a reinstall do the trick? Then i would like to backup the settings first …

**@homer:~ exiftool -ver 11.99 [Warning: Library version is 11.88] **@homer:~ whereis exiftool
exiftool: /usr/bin/exiftool /usr/local/bin/exiftool /usr/share/man/man1/exiftool.1p.gz
**@homer:~$ rapid-photo-downloader --detailed-version
Rapid Photo Downloader: 0.9.24
Platform: Linux-5.4.0-52-generic-x86_64-with-glibc2.29
Memory: 7.86 GB used of 33.67 GB
Confinement: none
Installed using pip: yes
Python: 3.8.5
Python executable: /usr/bin/python3
Qt: 5.15.1
PyQt: 5.15.1
SIP: 5.4.0
ZeroMQ: 4.3.2
Python ZeroMQ: 18.1.1 (cython backend)
gPhoto2: 2.5.25
Python gPhoto2: 2.2.3
ExifTool: 11.99 [Warning: Library version is 11.88]
pymediainfo: 4.3
GExiv2: 0.12.0
Gstreamer: 1.16.2
PyGObject: 3.36.0
libraw: 0.19.5
rawkit: 0.6.0 (not functional)
psutil: 5.5.1
Exiv2: 0.27.2
glibc: 2.31
Arrow: 0.15.5
Tornado: 5.1.1
Can read HEIF/HEIC metadata: no
Pyheif: 0.5.1
libheif: 1.7.0
Session: x11
Desktop scaling: not set
Desktop scaling detection: undetected
Desktop: X-Cinnamon (cinnamon)
Default file manager: ART_1.6.1.AppImage" (regular)

Am I correct to assume you did an in place upgrade from Linux Mint 18 or 19, or if a fresh install of Linux Mint 20, you kept your /home partition?

If so, then you’d be better off running the install.py script again on your install of Linux Mint 20.

Running the install.py script will not affect your Rapid Photo Downloader settings in any way.

Yes, in place not fresh.

CR3 is now working. Is a re-install still necessary?

It’s not strictly necessary. But running the install.py script will give you access to features like HEIF support, which your installation currently lacks.