Freezes when try to save the work

Hello, I use the software (try to use) with the Imac 27 (64 bit) under El capitan (10.11.6). It’s great and I like it, BUT…when I try to save my work and click on the bottem for it…the software freezes and I have to leave and restart it. Do you know what’s running bad ?
thank you very much and have a nice day

best regards

walo
fotowalo.ch

Which version are you using?

the version for Mac OS 10.11

hi there, the version for Mac Os 10.11

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We need the actual version number to help you, you can find that number on the preferences screen.

the pref of the software ?
sorry I can see only this…when I click on pref services it does not
show anything but the tasta

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Sorry, the preferences button in RawTherapee is all the way in the bottom, left hand corner.

From his screenshot it looks like 4.2.1025 (in the title bar of the RT window).

@fotowalo, the preferences dialog @paperdigits is referring to is here:

oh, I see, thx a lot. this is the panel

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Preferences/About/Version

Also,

http://rawpedia.rawtherapee.com/How_to_write_useful_bug_reports#Requirements_of_a_good_bug_report

sorry, I got the wrong pic, this is the panel

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As @heckflosse noted, you’ll need to go to Preferences → About → Version

correct ?

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Does save work when you put the image to the queue and start the queue instead of using the save-button?

this one ?

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Yes, that’s right. Are you able to put the image into the queue and save it that way?

with this it works…queue and then save.

thx a lot for fast help and all the best

best regards

walo

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