Sorry to read you are having problems. You have provided almost no information to allow proper diagnosis of the problem — especially the log files. In any case, I have a serious typing injury right now, so there is little I can do to help in part from point you in the right direction.
- You need to determine whether ExifTool or exiv2 is being used to read the CR3 file metadata. You can do that using the log files, or running
rapid-photo-downloader --detailed-versionfrom the commandline. - You need to determine what output ExifTool or exiv2 is giving Rapid Photo Downloader. If they differ from the JPEG output, and the JPEG output is correct, that could indicate a problem reading the metadata from the CR3 file.
- It’s always possible there is a problem in Rapid Photo Downloader itself, but from the information you have provided, it seems more likely to be a problem in the metadata extraction itself, which is handled by ExifTool or exiv2.
- read the documentation here so you know how to set Rapid Photo Downloader to use ExifTool instead of Exiv2 to read metadata.