$800 repair for abraded EVF glass coating - what would you do?

What are your consumer laws like?

If I remember correctly, (I left 20 years ago), Britain requires fitness for purpose, and under the consumer law, that includes a reasonable expectation of longevity. For such a camera, I’m fairly sure that the law would consider that to be more than two years. And warranty has nothing to do with it.

I guess companies rely on most users not knowing the law, and not wanting the trouble of making threats followed by taking action.

3 Likes

I’ve no idea to be honest. I’ve always felt pessimistic about it here because Canada is more North American in terms of consumer protections. It’s this kind of thing that makes me really miss being in the EU. Like you, I also left the UK 20 years ago.

For a start, I think the standard warranty in EU for Fuji cameras is 2 years, double what we get here.

2 Likes

800 $ seems to be quite expensive. On a German forum the reported price from the official Fuji repair house is 235€ which sounds more reasonable to me (X-T5 / X-H2: Beschichtung des Suchers blättert ab - anscheinend kein Einzelfall? | Seite 8 | DSLR-Forum)

For me a camera without a viewfinder is no proper camera. I tried it. No way. I’d give up my hobby if I would be forced to.

2 Likes

Yes, there is something about using a viewfinder (especially optical) that has its irreplaceable charm… besides being easier to aim at stuff with telephoto lenses and track moving objects

Similarly, I tend to completely ignore manufacturer warranty periods, as consumer laws tend to be more generous, and often the retailer you bought something from will be willing to repair/replace if you suggest you have even passing knowledge of your “statutory rights” – I’ve had things some way past their warranty entirely replaced free of charge when they failed.

Even for warranty fixes, your contract (at least in the UK) remains with the business you purchased your camera from, and any post-purchase support is their responsibility. You do need to come armed with some research into the law though, just in case, as they almost always start with “please contact the manufacturer” in the hope you’ll just go away with your tail between your legs.

2 Likes

I’m simply at a loss when it comes to composing the picture with just the display. On some light conditions you can hardly see anything on a display. Holding a camera and pressing it against your eye is stabilizing the camera.
And at last for me it simply feels horribly wrong using just the display. Maybe because I’m in a age where I don’t want to give up old habits, which i learned to love over time.

1 Like

It will be an adjustment for me, definitely. I have used viewfinders all my life, and it’s just second nature. But I have been using my phone more and more, simply because it’s always on me, so I have already started to adjust a little. I’m also considering getting a Ricoh GR one day for street photography, so I’ll pretty much have no choice then.

I wish there was at least an OVF on every camera. I still look at my little Canon Elph/Ixus and marvel at how something so small had a nice little OVF. When I moved to mirrorless, not being able to look through the viewfinder when the camera was powered off was one of the big downsides I wasn’t prepared for.

1 Like