One of my Nikon F2s needed service so I did some research and called Authorized Photo Service
before hand to be sure they’d be able to work on the camera. I was assured they could and shipped my
Nikon F2 to APS in February, 2025 via USPS. They received it on February 18th.
I didn’t hear a thing from them until I emailed them on May 19th/20th to inquire about their progress.
At that point, someone who identified themselves as “Greg” wrote back to say, and I quote: “James,
light seals have been re-done and we are going to QA test it tomorrow with a roll of film prior to
sending back to you. So should be shipped back to you by Thursday if all goes well! Thank you for
your patience! Hard to manage my Film camera techs work queue and this should have been done a
long time ago.”
I wrote, again, on May 22nd to remind APS that I’d never received a quote for how much it’d be to
repair the camera and asked them to let me know how much the repairs would come to.
When I didn’t get a reply (or a repaired camera) I wrote again on June 24th asking them to provide a
straight answer on when the camera would be ready.
My last email was dated September 18th, precisely 7 months after they received the camera. At which
point I asked them to ship it back to me in whatever condition it happened to be in.
I have copies of each email interaction. What I don’t have are copies of the numerous telephone
conversations that took place in between these emails, each one with “Greg”.
It’s now October 4th and I have no F2 and no idea if or when I’ll ever get the camera back or in what
condition.
I submitted a complaint with the Better Business Bureau, for what it’s worth. They reviewed my
documentation and agreed I had a case. They were to contact APS on my behalf. I don’t expect
anything to come of it but I don’t know what else I could do. IMHO, an F2 isn’t valuable enough to
warrant a lawsuit and I can’t justify a trip from Charlotte to Morton Grove, Il (just North of Chicago),
either.
Though many of you may have gotten stellar service from APS, in my experiecne, their service has
been reprehensible.