Help for newbie: Win 10 - RT has stopped working. A problem caused

Software RawTherapee
1

I installed RT 4.2.1 for Windows Vista/7/8/10 64-bit (Branch: default), 2014-10-25 05:51 ( most recent stable )

Failed to start from installer and failed to start from menu.

I get a windows message rawtherapee has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

I am using Avast antivirus (paid version) I disconnected avast for 10 mins for the install.

Appreciation for help in advance

2

Try the latest, RawTherapee_WinVista_64_Gtk3_Release_4.2.849
http://rawtherapee.com/downloads

3

Thank you I had previous advice to do that today. I have installed and am up and running. Thank you for your message………………

Regards Edward

4

Thank you DenB. Installed and up and running.

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I am new… When I go to the RT Downloads page, the latest version that I see for Windows 10 64bit is 4.2.1408. I don’t see a release for RawTherapee_WinVista_64_Gtk3_Release_4.2.849. All of my attempts to use RT have resulted in the “RT.exe has stopped working” message followed by app shutdown. Should I be searching somewhere else than on the Downloads page?

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I guess you didn’t notice that my post was 9 months old!!! There have been many updates since then.

8

Thanks for responding! I made a mistake when reading the last digits of the release. That said, I too have a Win10 machine and the RT app closes soon after opening with the subject message displayed. I have tried all of the “fixes” for a crash, with no success.

9

Just saw the post from elGordo about where to find the latest versions. Thanks. I downloaded 4.2.1464, but had the same unfortunate results.

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The problem may be related to my trying to open RAW files from a camera that is not supported (MAPIR). I have seen the same problem with commercial apps. If that’s the situation, then I’ll stop trying to use RT.

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Can you share some sample files with us? You can probably just upload it directly here.

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I would be happy to upload a file, however the file type is “not authorized” for upload, even though Win10 regards it as a RAW file.

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Link to the camera.

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I also have .arw files from a Sony camera that could be uploaded, however my problem is the RT app does not stay open long enough to do anything with directory selection, etc…

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Attaching a screenshot.

3636×2159 337 KB

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Hmm. What is the file extension? I may just have to add it to the allowed list. In the meantime you can upload one to something like https://filebin.net.

You can also go through these instructions:

http://rawpedia.rawtherapee.com/How_to_fix_crashes_on_startup

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Lenovo P7 laptop
Win10 Home
i7-6700HQ CPU
32 GB RAM
64 bit

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If I can believe Windows Explorer, the file extension is ‘RAW’.

I have already done the steps in ‘How-to-fix_crashes_on-startup’. Thanks for your help. This is looking like more of a problem that I anticipated. I will contact the camera manufacturer for assistance finding a RAW editor.

19

Ok. If you get us some samples we might be able to help get support going for you. :slight_smile:

20

I updated How to fix crashes on startup - RawPedia

@johngithens please follow those instructions again and clearly describe at which step RawTherapee crashes. Does it even crash when you follow step #1?