The program stopped running | Windows

Software ART
1

Hi everyone.
After several drops in the same place (switching between applications), the program stopped running.
The program does not hang in background processes.

Question. Who knows where the program keeps logs?

2

Hello, try to start ART from a terminal. When the program stops, you might see some messages there about what’s going on.

3

Hi,
on windows it’s actually a bit more work:

  1. first, edit the file c:\Users\<YOUR_USER>\AppData\Local\ART\options, and set Verbose=2 in the [General] section

  2. then, open a command prompt (e.g. cmd.exe), and run ART like this: "c:\program files\ART\1.25.8\ART.exe" > log.txt 2>&1

once the program exits/crashes, you should have a log file in log.txt. You can then attach it here and we can try to see what is going on.

Best

4

Looked at log file, but didn’t understand anything.

Thank you anyway. What question asked, such answer and received. Will try rpp app.

Annoying. I liked art program very much. It may have lacked something, but it suited me, as could a cheap camera instead of an overblown and expensive full-frame device. Compatibility or something.

5

That’s OK, because…

…others who know the application better are willing to look at it.

6

log.7z (8.5 KB)

7

I’m not personally familiar with the inner workings of ART, but there are only a few messages that look like errors. This message near the end of the log looks relevant:
Failed to register: Timeout was reached

@agriggio, is there a way to enable time stamps in the log messages in order to reveal any time gaps?

8

I can run the stopwatch, but how to see the log in real time?

9

Thanks for the log, I’ll take a look when I can

1 Like
10

Hi @Dmitry_Nesterov, is it possible that you have some ART “zombie” instance running? Can you see if you can find ART.exe in the task manager and, if so, kill it and try again?

Thanks!

11

Open the task manager. Section in detail.
Sort processes alphabetically.
See processes starting with the letter “a”.
There is a process beginning with the letters “am*”.
He is followed by a zifu beginning with the letters “ap*”.
No processes starting with the letters “ar*”.
No process containing the word “art”.

12

ok, thanks. can you try rebooting the machine then? From the log file it seems there’s something “stale” that is preventing art from starting correctly, maybe a reboot can fix it.

13

Yes. Thank you for the advice. After restarting os the program started, but the problem is not understood.
While I was writing you a message, I decided to switch temporarily to the art application. As soon as I clicked on the program icon, the program closed and disappeared from the process list.
Ran the program again. Repeated actions (switching between programs), like all ok.
The behavior of the program is very similar to the behavior of the rawtherapee app (sudden disappearance of the process when switching to the program through a mouse type manipulator).
With other applications (DarkTable, 3DLUT Creator, Google Chrome, notepad++, remote desktop etc) this behavior was not observed.
Debugging the program itself makes no sense. Probably, the problem is in the shell itself - GTK for windows. As I understand it, this is a static program in which everything is embedded - and the program itself and the shell for it. Replacing the shell with something else (qt etc) probably won’t work. Or it’s an interaction between the GTK shell and the program itself (rawtherapee, art).

14

Hi,

do you have a log file of this crash? The previous log was showing that ART failed to restart, and that was what was trying to address. Now, it seems that ART is crashing for some reason, but I still don’t know why… if you have a log of this, maybe that can give us a clue. Of course, if you decide that you have simply had enough, I fully understand :slight_smile:

Best

15

If I run the program from the command line as advised in the message The program stopped running | Windows - #3 by agriggio
“then, open a command prompt (e.g. cmd.exe), and run ART like this: “c: program files ART 1.25.8 ART.exe” > log.txt 2>&1”, that app can’t run. The program starts only if I launch it by clicking on its icon.

16

I suspect you are caught in the same situation as before, i.e. there is something that is surviving the previous crash that is preventing ART from starting again… if you want, you can try rebooting and starting directly from the command prompt, and then post the log file after the crash.

17

Rebooted the computer again.
tried to run the program again from the command line - nothing started.
If you try to run the program from under the explorer, the program will start.

18

I’m out of clues, sorry :pensive:

19

:frowning_face:

20

How about once delete all your personal setting files under C:\Users%USERNAME%\AppData\Local\ART, and re-install ART?