Also, you can try to clean the cache folder, that one can also cause some crashes when you are upgrading between versions
Sounds like an antivirus problem. I have had similar problems using AVAST. You can go into the settings in the antivirus program and add ART to allowed programs. I also had to add the whole ART installation folder as an exception or it wouldn’t save or export pictures.
Thanks for the response.
The system doesn’t crash, Windows just shuts it down as soon as the Art startup logo and thumbnails are displayed.
I’m running Windows 10 Pro Version 20H2. OS Build 19042.867.
There is no error message
@Libelle419 Is this a recent automatic build of ART? If so, it is probably due to the same thing in RawTherapee: Recent upgrades to MSYS2 (probably libwinpthread/winpthreads) cause crash after startup · Issue #6166 · Beep6581/RawTherapee · GitHub
If you try a new nightly build it should be fixed.
Thanks, downloaded the nightly build this morning and the program does run properly now.
However Photoshop can not read the TIFF files that ART exports.
Dave Kennedy
Guessing a metadata issue?
Hi, can you share a problematic tiff? (and if possible also a raw+arp sidecar)?
Thanks!
Alberto, The first file DSC6722 was saved from “save current image” within ART.
DSC6722-6 is the file as it appears in Camera Raw and Photoshop.
I’m not sure where to find the raw+arp sidecar.
_DSC6722.tif (3.28 MB)
_DSC6722.tif.arp (9.53 KB)
_DSC6722-6.tif (3.12 MB)
_DSC6722.xmp (8.99 KB)
Hi,
it seems you are using “Copy unchanged” for saving metadata. This means that all the tags in the raw file are transferred to the tif, including tags which might confuse some apps. I think this is likely what is happening here… Can you try saving with “apply modifications” and see if the problem goes away? In general, I’d suggest not to use “copy unchanged” for raw to tif output, unless you know what you are doing…
HTH
When creating Tif files in ART, I have a choice of including the processing information as a separate file, or not at all. I have tried both.
My settings are the same as my ART 1.5.4 version that functions properly.
I’m not clear where the “copy unchanged” or “apply modifications” settings that you mention can be found.
Hi,
In the metadata tab, at the top
I set it to strip all metadata and it works great now. Thanks for the help.
If you can share a raw file it could still be helpful to understand what is going on…
Thanks!
I would be glad to. Do you have a way I can FTP it to you. My email provider blocks big file transfers. My raw files are 45 MB.
You can put it on Dropbox, Google drive or some other similar service and then send me a link.
This is from a Nikon D850.
Thanks for the file. Does it work if you use “apply modifications” instead of “strip all metadata”?
No. It only works with “strip all metadata”.
what error(s) do you get? can you try unticking some of the metadata boxes (see screenshot) to see if there is a specific offending tag? First candidates would be the informative tags (copyright, artist, image description, user comment). Sorry but I do not have photoshop so I can’t do this myself unfortunately…:
The first three lines read “User Comment”, “Artist”, “Copyright”. They are the only three that have check marks. The software does not allow me to check or uncheck any of the boxes.
I can check and uncheck them in my V1.5.4.